Frequently Asked Questions

Got a question? We’ve got you covered! Find answers to some of our most common questions about our products, custom orders, charms, refurb services, vendors and everything Boujiee Boutique. ✨ If you still can’t find what you’re looking for, feel free to get in touch — we’re always happy to help! 💗

Product Questions

What products do you offer?

We offer a range of personalised and statement pieces designed to add a little Boujiee to your everyday style. Our collections include Custom Crocs, Custom Phone Cases, individual charms, accessories, refurb services and vendor/wholesale options.
How does the Custom Crocs experience work?

Start by choosing your Crocs model, size and colour, then select your preferred options to bring your vision to life. You’ll also have the opportunity to share any additional details or special requests before placing your order.
What is included with my Custom Crocs?

Your order includes the Crocs pair you selected and the chosen customisation options included with your order. This can include charms, decorative details and other selected accessories. The exact inclusions will be shown throughout the ordering process.
What is the Boujiee Refurb Service?

Our Boujiee Refurb Service gives your pre-loved Crocs a second life! Simply send us your existing pair and we’ll deep clean, prepare and transform them with a fresh Boujiee look. It’s the perfect way to refresh a much-loved pair without purchasing a brand-new one.
How does the Custom Phone Case experience work?

Choose your phone model, then select your preferred options and details to create your desired look. You can choose from the available options and use the additional notes box to let us know about any specific requests or details you’d like us to consider.
Do you sell individual charms and accessories?

Yes! Our charms and accessories are available to purchase individually, so you can choose exactly what you’re looking for. Some products may have multiple variations available, which can be selected from the options provided on the product page.
What are Boujiee Charm Bundles?

Our Boujiee Charm Bundles are ready-made collections of carefully selected charms, grouped together around a particular theme, colour palette or aesthetic. They’re perfect if you want a variety of matching charms without having to choose each one individually.

Each bundle contains multiple charms sold together at a set price, giving you a fun selection of pieces to mix, match and enjoy.
What is the Vendors Package?

Our Vendors Package is designed for small businesses, creators and customisers looking to stock up on charms and accessories. It gives you access to selected products in larger quantities, making it easier to build your own collection and create products for your customers.
Can I request a product that isn't on the website?

Absolutely! If there’s something specific you’re looking for that you can’t currently find on our website, get in touch with us. While we can’t guarantee every request, we’re always happy to hear your ideas and see what we can do.
How do i clean my customisted crocs?

Keep your Boujiee Crocs looking fresh with a little TLC! 💕✨

  • Use a soft brush to gently remove dirt and dust. Avoid anything too stiff or abrasive.
  • Use standard liquid soap mixed with lukewarm water to gently clean the Crocs. Avoid harsh chemicals or strong cleaning products.
  • Be gentle around the decorations — don’t scrub directly over delicate charms, gems or embellishments.
  • Air dry naturally or gently pat dry with a paper towel. Avoid tumble dryers, radiators or other direct heat, as this can affect the Crocs.

✨ TOP TIP: A gentle clean is always best for keeping your Boujiee details looking their best! 💎💕

Payment Enquires

Which payment methods do you accept?

Payments are made through Stripe and your business bank account.
Can I use a discount code?

First-time customers receive 10% off their order.
Do you offer a multi-buy discount?

Yes. Customers purchasing 3 or more items receive 10% off.
Will I receive a payment confirmation?

Yes. We email an order confirmation after payment has been accepted.

Shipping & Returns

Where do you ship?

Currently, Boujiee Boutique ships within England only.
How long will my order take?

Charms and phone cases: A Maximum of 3 Days, including delivery.
Custom Crocs: up to 2 weeks.
Product bundles: up to 1 month.

*Time-frame will differ for Next Day Delivery Orders*
Will I be updated about my custom order?

Yes. Customers will be kept updated when their order is being made and again once it has been completed or posted.
Do you offer free shipping?

Orders with a basket total of £100 or more qualify for free shipping.
Do you accept returns or refunds?

No. All sales are final and Boujiee Boutique does not offer returns or refunds.
What happens once my order has been posted?

Once an order has left Boujiee Boutique's premises and has been handed to the delivery service, responsibility for the parcel passes to the carrier in accordance with the business's delivery/insurance arrangements.
How much is postage?

Postage costs are calculated at checkout in regards to the postal address.

Our Policies

What is your cancellation policy?

Currently, Boujiee Boutique ships within England only.
Can I change my custom order?

No, Orders cannot be chaged once purchased.
Are customised products refundable?

No. Customised products are made specifically for the customer and are non-refundable.
Can I see what I'm purchasing before it is sent?

Customers can see the available options, individual charms and themes when placing their order. For applicable custom orders, the finished product will be confirmed before posting.
What if I request an item that isn't available?

If a specific item requested through the text box isn't available, Boujiee Boutique will contact the customer by email and WhatsApp to discuss suitable alternatives.
Are the charms shown guaranteed to be available?

Individual charms and available options shown on the website reflect current stock. If an item becomes unavailable, it will be marked unavailable or removed until it is restocked.